What to Know Before You Go
Are you ready to fly? Great! Here is how we will work to keep you safe (while having fun!)
- Please bring a mask to wear on the course within 6ft of the guide and other tour group participants. Each tour will have a maximum of six guests from the same social group.
- Please arrive no earlier than 20 minutes before your scheduled zipline.
- Please bring only disposable water bottles with you. No hard metal or hard plastic water bottles are allowed on site. Fear not, we do have water available for purchase!
- You will receive an email a day before your booked zipline tour, and it will ask you to contact us if any of the following criteria apply to you:
- Have you travelled outside of the country in the previous 14 days?
- Have you been in close contact with anyone diagnosed with COVID-19 in the last 14 days?
- Are you a healthcare worker or first responder? If yes, have you been asked to self-isolate and not attend work in the last 14 days?
- Do you have any of the following symptoms:
- Respiratory illness or difficulty breathing
- A fever of 38 degrees centigrade or higher
- A cough or sore throat
You can read our COVID-19 Procedure Policies here.
Here are some of more frequently asked questions:
On average, our fully guided zipline tours will take between 1.5 to 2 hours. The more people in a group, the longer it will take.
We allow up to six guests per zip tour. We require a minimum of two guests to run a zip tour. All participants on a zip tour must be from the same social group.
When you’re standing on the first platform, you’ll have a good indication as to whether ziplining is the right activity for you. If it’s not, this is the time to back out, as it only becomes more difficult to do so later.
We require that all guests wear closed-toe footwear (i.e. no sandals or flip flops) and bring a mask to wear on the course within 6ft of the guide and fellow participants on the zip tour. We also recommend that you dress in comfortable clothing that’s suitable for current weather conditions. You’ll be wearing a helmet, so a hair tie is also a good idea.
With ziplining, the focus is typically on faster, longer and higher runs. Aerial parks, on the other hand, tend to have shorter ziplines blended in with a range of other activities that may require physical exertion. Zipline tours also tend to be guided, whereas, aerial parks are usually self-guided.
Our course is designed to be accessible to people of all ages and abilities. Aside from a short interpretive walk between two of the lines, gravity and your guides will take care of everything else. However, we ask that all guests review our COVID self-assessment tool before arriving at the zipline course.
If you weigh between 50 and 265 pounds, you can go ziplining. However, we can’t just take your word for it… we have to weigh all guests before we let them join a tour. Guests under the age of 19 will require a waiver that has been signed by a parent or legal guardian.
Yes, we can run a zip tour with a minimum of two guests and a maximum of six guests in the same social group. While we’re happy to accept walk-up customers, we recommend booking at least a day in advance to avoid disappointment. We are extremely busy during peak season, so we encourage larger groups to book further in advance by calling 1-844-888-6695, or make a reservation online.
Our staging area is conveniently located right next to Fairmont Hot Springs Resort, which is one of the top places to go in BC. You can enjoy amenities such as: soaking in mineral pools, relaxing with a spa treatment or enjoying a meal at one of the onsite cafes or restaurants.
To save time at your arrival, please print and fill out the waiver below. PLEASE FOLLOW THE PROVIDED INSTRUCTIONS CAREFULLY.
Our cancellation policy is 24 hours in advance. Guests can reschedule for the next available date and time, or, where a full refund is required, a 10% surcharge will be applied.