What to Know Before You Go
Are you ready to fly? Great! Here is how we will work to keep you safe (while having fun!)
- Please arrive no earlier than 20 minutes before your scheduled zipline.
- Please drink lots of water prior to going on the zipline. We do have a water station about halfway thru the course but ask that you do not bring water bottles.
- If you have any symptoms of sickness, we ask that you call us to rebook your tour at a future date:
Here are some of more frequently asked questions:
On average, our fully guided zipline tours will take between 1.5 to 2 hours. The more people in a group, the longer it will take.
At this time, our tour groups are a minimum of two guests and a maximum of ten guests of mixed pod groups.
When you’re standing on the first platform, you’ll have a good indication as to whether ziplining is the right activity for you. If it’s not, this is the time to back out, as it only becomes more difficult to do so later.
We require that all guests wear closed-toe footwear (i.e. no sandals or flip flops). We also recommend that you dress in comfortable clothing that’s suitable for current weather conditions. You’ll be wearing a helmet, so a hair tie is also a good idea. No water bottles to be taken out on tour, water is provided on the course.
With ziplining, the focus is typically on faster, longer and higher runs. Aerial parks, on the other hand, tend to have shorter ziplines blended in with a range of other activities that may require physical exertion. Zipline tours also tend to be guided, whereas, aerial parks are usually self-guided.
Our course is designed to be accessible to people of all ages and abilities. Aside from a short interpretive walk between two of the lines, gravity and your guides will take care of everything else. However, we ask that all guests review our COVID self-assessment tool before arriving at the zipline course.
If you weigh between 50 and 265 pounds, you can go ziplining. However, we can’t just take your word for it… we have to weigh all guests before we let them join a tour. Guests under the age of 19 will require a waiver that has been signed by a parent or legal guardian.
Yes, at this time, we can run a zip tour with a minimum of two guests and a maximum of ten guests. While we’re happy to accept walk-up customers, we recommend booking at least a day in advance to avoid disappointment. We are extremely busy during peak season, so we encourage larger groups to book further in advance by calling 1-844-888-6695, or make a reservation online.
Our staging area is conveniently located right next to Fairmont Hot Springs Resort, which is one of the top places to go in BC. You can enjoy amenities such as: soaking in mineral pools, relaxing with a spa treatment or enjoying a meal at one of the onsite cafes or restaurants.
Yes! We will be taking free photos of you at designated spots and will email the photos to the email you book the reservation with. The pictures are not while you are ziplining so if you want to take your own footage, we have GoPro's for rent. It goes on a helmet mount to record what you see! We also sell cell phone lanyards to hang your phone around your neck.
To save time at your arrival, please print and fill out the waiver below. PLEASE FOLLOW THE PROVIDED INSTRUCTIONS CAREFULLY.
Our cancellation policy is 24 hours in advance. Guests can reschedule for the next available date and time, or, where a full refund is required, a 10% surcharge will be applied.