Zipline Guide

This position is responsible for ensuring the safety of all guests while providing an exceptional zipline tour experience. After being hired, all guides must participate in a two week hands on training program and pass the practical exam at the end of the two weeks.

The training program teaches you the following guide responsibilities: setting stop ropes, tying required knots, assisting guests in proper harness and helmet fitting, demonstrating proper zipping techniques, operating the zipline activity, breaking guest’s speed upon incoming approach, performing retrievals and rescues, inspecting equipment, and educating guests about local history and environment.

Candidates must be able to also perform site maintenance between tours.

Guide Skills and Qualifications

• Positive attitude towards constructive feedback
• Be able to communicate effectively with people of all ages
• Be able to multitask
• Have a positive attitude
• Strong attention to detail
• Prior experience with outdoor recreation, athletics, educational roles, high ropes experience or ziplining is an asset but not a requirement
• All guides must pass the two week safety training course once hired
• Have the physical capability to assist and accommodate guests of various sizes throughout the course
• Be able to hike, climb, and rappel to and from high altitudes
• Possess full range of overhead arm motions
• Have full hand dexterity
• Have a strong upper body to pull self and the potential addition of a rolling 270 pounds along each cable's incline
• Be able to walk and stand for long periods of time
• Be able to decrease the speed of, and stop, guests of various weights and speeds as they approach each incoming landing point

Schedule

Two training sessions, first one in late April/ early May and second one in early June.

• May - June approximately 20-30 hours a week is typical, mostly weekends with three days off during the week days.
• End of June - September long weekend approximately 40 hours per week, typically 5 days on, 2 days off schedule.
• For employees whose contract continues after September long weekend, approximately 20-30 hours a week, mostly weekends with three days off during the week.

Guest Service Agent

This position is already filled for our 2019 season. 

This position will be the first point of contact for our customers and you will be required to reassure guests of the zipline in a fun, professional way.

Responsibilities within this role include: welcoming guests, creating tour bookings, guest check-in, answer the phone, sell merchandise, cash outs and create a great experience for customers.

Guest Services Skills and Qualifications

• Must have High school diploma or general education degree
• Candidates must be 19+ years old
• Valid class 4 driver's license is an asset
• Provide personal service that exceeds guest's expectations
• Follow all procedures when booking and checking in guests, including financial transactions and recording guest information
• Ability to utilize our computer software
• General upkeep of office
• Ability to handle a high-paced work environment
• Attention to detail
• Strong communication skills
• Decision making skills
• Ability to work independently and as a part of a team
• Proactive approach to duties
• Positive attitude towards constructive feedback
• Cash out experience is an asset

Schedule

Two hire on start dates beginning of May or mid-June.

• May - June typically 20-30 hours a week, mostly weekends with three days off during the week days.
• End of June - September long weekend approximately 40 hours per week, 5 days on, 2 days off schedule with roughly 10 hour shifts.
• For employees whose contract continues after September long weekend, approximately 20-30 hours a week, mostly weekends with three days off during the week days.